Start a Return
Within 30 days, you can return items that are new, unworn, unused, and free of any unusual odours or pet hair. Products must be in their original packaging, tags must still be attached, and security fasteners (on certain products) must not have been cut or removed. In addition, any item sold at more than 49% off is considered final sale.
We reserve the right to refuse any product that does not meet these conditions.
All online purchases can be returned in two ways: by mail or directly at one of our stores. To obtain your return label, you can submit your request through the Shop app or using the form below.
To use it, simply reseal your original package (never return your item without a box or shipping envelope) and affix the return label to it. Once that's done, you can drop it off at your nearest Canada Post office. If you choose this option, please note that a fee of $13 or $25 will be deducted from your refund when your package is received at our warehouse.
Once received, your return will be processed within 48 hours. You'll then be notified by email that your refund has been issued to the payment method used for your original order. It can take between 7 and 10 days to appear on your credit card statement, and it's almost immediate with PayPal.
No Shop app? Submit your request here
Fill out this form and our team will reply by email within 1 to 2 business days with the next steps.
Our customer service teams are available Monday to Friday, 10 a.m. to 6 p.m.
