Privacy policy

Privacy Policy — Oberson.com
At Oberson, protecting your privacy is a top priority. We are firmly committed to never selling, renting, or sharing your personal information (including your email address) with third parties, except as required by law.

1. Collection of Personal Information
We collect information at various stages of your journey on our site:
  • Registration and Account: Name, email address, mailing address, and phone number. A unique identifier (customer number) is automatically generated by our system.
  • Orders: Financial information (credit card numbers or accounts) is collected securely to process billing for products and services.
  • SMS Marketing: Your phone number is collected only if you have provided explicit consent to receive text messages.

2. Use of Your Information
The information you submit to Oberson.com is used exclusively for business purposes, including but not limited to:
  • Tracking and confirming online orders and product delivery.
  • Providing various customer support services.
  • Administering promotions, contests, or surveys.
  • Sending marketing communications and responding to inquiries.

3. Security and Protection
We have implemented rigorous security measures to protect your data against loss, misuse, or alteration:
  • SSL Encryption: Financial data is sent to our servers using Secure Socket Layer (SSL) technology. It is encrypted on your computer and only decrypted once it reaches our servers.
  • Access Control: We ensure that only authorized personnel have access to information necessary to fulfill their roles.

4. Data Retention Period
  • Active Accounts: We keep your personal information for as long as necessary to fulfill the purposes for which it was collected.
  • Account Closure: If you close your Oberson account, your personal information will be permanently deleted within 6 months of the closure.

5. Your Rights (Access and Control)
In accordance with applicable privacy laws, you have the following rights regarding your data:
  • Access: You have the right to view your collected personal information and request a copy.
  • Rectification: You may correct any inaccurate or incomplete information via your online profile at Oberson.com or by calling 1-855-669-5123.
  • Withdrawal & Deletion: You can withdraw your consent for data use or request total deletion (unless we must retain it to provide requested services or for legal defense).
  • Portability: You may request to receive your data in a structured, machine-readable format or have it transmitted to another entity.
  • Direct Marketing Objection: You may object to the use of your data for direct marketing or interest-based segmentation. 

6. Communications (Newsletter and SMS)
  • Emails: You can unsubscribe from promotional emails and newsletters at any time by clicking the link at the bottom of the email.
  • SMS Messaging: To opt-out, reply "STOP" to any message. Oberson.com does not charge for SMS, but standard carrier message and data rates may apply.
  • Compliance: Our SMS program complies with the Canadian Anti-Spam Legislation (CASL) and CRTC standards.

7. External Links
Our website may contain links to other sites. Please note that Oberson.com is not responsible for the privacy practices or the content of these third-party websites.

8. Contact and Modifications 
If you have any questions or concerns regarding the storage and use of your personal information, please contact our support team:
  • Email: support@oberson.com
  • Phone: 1-855-669-5123
  • Response Time: Please allow up to 2 days for us to process your request.
Note: We may modify this policy in accordance with applicable laws. Significant changes will be clearly signaled on our website.